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A Video Guide to Using the M.Connected App

How do I add services or expand my system?

Do I really need security on my system's Wi-Fi network?

Is it safe to use the Remote Service from outside of my home?

What's New in Total Connect / Remote Services?

Version History, iOS app - As of August 2023

Version History, Android app - As of August 2023

Using the FAQs on Mobile Devices

What if the feature I want isn't at the bottom of the screen? (iOS Navigation Order)

What if I can't find the feature I want on the Android app?

A newly-added Partition disappeared on me. What should I do?

My garage door opener works with the manufacturer's app, but not the Remote Services app. What's going on?

I can't see my Cameras on the website. What should I do?

Where can I see my own information? What's in My Profile?

How is My Profile involved with Locations?

What does "Enable User Code Sync" mean?

What does "Activity" mean? What is an Event?

What's in the Activity log on the website? (And can I sort or filter it?)

What's in the Activity log on the app? (And can I sort or filter it?)

ALARMS

What Arming modes can I set remotely?

What does Ready to Arm mean?

How do I watch my cameras live? How do I record from them?

How do I watch and save recorded clips from my cameras?

Why can't I see my cameras on the website?

What does the message “Comm. Failure” mean?

If my system control panel loses Wi-Fi, can I still control the system from the app?

How do I know if my system's Wi-Fi connection is working?

What devices (and how many) are compatible with my security panel?

What devices (and how many) are compatible with my security panel?

What Kind of Z-Wave Devices Can I Use?

What are Geofence Arming Reminders?

How do I set up Geofence Arming Reminders on iOS?

How do I set up Geofence Arming Reminders on Android devices?

What does the virtual Keypad do?

How do I Arm/Disarm the system with the virtual Keypad?

How do I Cancel/Dismiss alarms from the Virtual Keypad?

How do I manage the Locations in my Remote Services account?

How do I change Location settings in the iOS app?

How do I change Location settings in the Android app?

How do I fix a problem signing in on the website? (Recover user name/reset password)

How do I fix a problem signing in on the app? (Recover user name/reset password)

User Name and Password rules

What are Notifications?

What's the difference between Email Notifications and Push Notifications?

How do I manage email addresses for Notifications?

What are Partitions?

Where are the settings for Partitions?

Partitions: What's a Common Area?

What are Scenes?

How do I create a Scene?

What are the preset Scenes for?

How do I Bypass a sensor from the website?

How do I Bypass a sensor from the app?

Why aren't my sensors showing up?

What does "Sync" mean in Remote Services?

What’s the difference between Panel Sync and User Sync?

Why are Panel Sync and User Sync two separate actions?

What are User Codes?

Why are there different types of users? What are they?

How do I add, set up and delete Users? (User Management)

What can I do with my video doorbell?

How do I set up a brand new video doorbell?

How can I link my existing video doorbell with my Remote Services account?

Amazon Alexa and Total Connect

Google Home and Total Connect

What can I do with Voice Control if I don't have Alexa or Google Home?