Changing other users' codes is restricted to the System Administrator and other Administrators.

On the iOS app

• Touch More at the bottom of the Home screen
• Select Settings and then Users
• Touch the name of the user whose security code you want to change (or set for the first time).
• NOTE that touching the user's name is different from ticking the checkbox next to it.
• Scroll down to the Access area.
• Select the Location where you wish to change or set the person's user code. (You can touch SELECT ALL to tick each Location's checkbox.)
• If you're assigning this user a code for the first time, you will find the User Code field empty. Tap the screen in the User Code field to call up the keyboard and enter a unique 4-digit or 6-digit numerical code (one that hasn't been assigned to another user).
• Tick the button for the option Apply code to this location only OR the option Apply code to all selected locations.
• Touch the button.

On the Android app

• Touch the menu at upper left.
• Select Settings and then Users
• Touch the name of the user whose security code you want to change (or set for the first time).
• NOTE that touching the user's name is different from ticking the checkbox next to it.
• Scroll down to the Access area.
• Select the Location where you wish to change or set the person's user code. (You can touch SELECT ALL to tick each Location's checkbox.)
• If you're assigning this user a code for the first time, you will find the User Code field empty. Tap the screen in the User Code field to call up the keyboard and enter a unique 4-digit or 6-digit numerical code (one that hasn't been assigned to another user).
• Tick the button for the option Apply code to this location only OR the option Apply code to all selected locations.
• Touch the button.

On the website

• Log in to the Remote Service as an Administrator
• On the left side of the screen, select Users.
• Click on the user whose security code you want to change (or set for the first time)
• On the user's page, locate the Access area on the right.
• Use the arrows to expand the information displayed for each Location. The arrow switches to when full information is displayed.
• Choose the Location where you wish to change or set the person's user code.
• If you are giving this person a code at a certain Location for the first time, click that Location's checkbox to add the person as an authorized user of that system.
• Click CHANGE USER CODE (or ADD USER CODE if you're creating a code for the first time).
• Enter the desired code and don't forget to SAVE your changes.