The information in this FAQ applies to these cameras:


If your camera is disconnected from the internet, it can continue recording video clips on the SD card. Recordings are managed by the camera’s saved settings.
When the camera’s internet connection is restored, recordings on the SD card are automatically backed up to remote services cloud storage.

Please note:

  • Backup after re-connection can take as long as 2 - 3 hours.  
  • Cloud storage of your video clips is controlled by your remote services plan.
  • For your security, video information on the SD card is encrypted. It cannot be read on a PC or Mac; machines of this type may show the card as “Unformatted”.