Remote Services is a platform that links residential and commercial security systems with the people who use and manage those systems. It can be accessed from any web browser or through a mobile app. The service allows users to arm and disarm their security systems, check the status of sensors in the system,  and control home automation devices. Sometimes in these FAQs, you'll see the singular form "the Remote Service"; it's the same thing.
 

Some security system dealers may  provide remote services under the brand  Total Connect.

Remote Services include:

  • Alerts from your security system (burglary/intrusion and fire alarms)
  • Real-time alerts about other conditions in your home
  • Video and still-picture "Look-in" on your premises
  • Remote control of lights, thermostats and locks from anywhere, on PCs, iOS and Android devices.
Ask your security professional about adding services to your account.
 

Your Remote Services setup puts you and your smartphone in charge of your connected home!