You must be signed into the app as an Administrator to modify any of these settings.

For information on postal codes outside of North America, see the FAQ European Postal Codes.

Display order (and syncing manually):

  • Log in to the app and touch More
  • Select Locations. A selection tool appears:
If you want to change the order in which the Locations are displayed, touch the button at upper right.
  • Note that each Location's sync status icon on the right is a button you can press to initiate syncing.
  • Touch to select the Location you want to work with
  • The selected Location's Security screen appears.
Press DONE at upper left to return to the previous screen.

Changing Location settings:

  • Log in to the app and touch More
  • Select My Location. A simplified version of the settings available on the website appears (on most devices, you'll have to scroll down to see the whole thing):
  • At the top of the screen, touch the picture of the location to select a new image; choose from images saved on your device or take a new photo if the option is available.
  • Touch the Location Name, Address, City and Zip Code fields to enter text.
  • Use the dropdown menus for Country, State and Time Zone.
  • Sync Status shows the current status of data synchronization between the system control panel and your Remote Service. This information is display-only and cannot be edited; read on for more about the SYNC functions available on this screen.
  • Touch Fahrenheit or Celsius to choose your preferred temperature format.

My Access:

  • If you wish to set a new User Code for yourself, touch the word SHOW to display the current code, then enter a new 4- or 6-digit combination.
  • Slot number is display-only and cannot be edited. This number is assigned by your system panel and has no bearing on a user's privileges and permissions.
  • Below Slot Number, the Location's enabled services are displayed. Services include:
(There may also be icons for other services.)

Whatever you do, don't forget to touch SAVE at upper right after making any changes!

Sync and Refresh Status buttons

NOTES
  • If your system has a Sync Failure, synchronize it with Remote Services manually.
  • The buttons on your device or browser may differ slightly from those pictured here.
  • These buttons affect only the system currently selected on the browser or mobile device where you’re working. These options take less time than syncing with multiple systems.

User Sync is the process in which the Remote Service and your security system reconcile their data about:

  • Addition or deletion of Users
  • Changes in a User’s privileges/access
  • User codes being changed (this includes the Duress code)

Panel Sync is the process in which the Remote Service and your security system reconcile their data about:

  • The control panel itself
  • Sensors like smoke and carbon monoxide (CO) detectors, window/door sensors, flood sensors and single-purpose motion detectors (which are different from video cameras that perform motion detection)
  • Automation devices
The data exchanged enables the Remote Service to report device problems due to tampering, battery failure or hardware failure; this includes batteries running low in any of these devices.

Refresh Status initiates a new comparison of status information between your system panel and the Remote Service.