ALL ALARMS MUST BE TAKEN SERIOUSLY.
False alarms do happen, but it’s best to err on the side of safety.
Sensor alarms (associated with doors and windows and motion detectors) will only occur when your system is armed.
Fire and CO (Carbon Monoxide) sensors are always active and the alarms they trigger can occur whether or not your system is armed.
FIRE alarms
![](https://d2duuy9yo5pldo.cloudfront.net/totalconnect/7efb548a-8d70-414e-b5ea-b2483ce2ce68-t.png)
CO (Carbon Monoxide) alarms
![](https://d2duuy9yo5pldo.cloudfront.net/totalconnect/be51e6fe-e6b6-4243-bca8-e3adc829fd6f-t.png)
From a safe location, contact your central monitoring company for further instructions.
NOTE THAT FIRE AND CARBON MONOXIDE ALARMS CANNOT BE CLEARED VIA REMOTE SERVICES. ALARMS OF THIS TYPE CAN ONLY BE CLEARED FROM THE KEYPAD ON THE SECURITY SYSTEM CONTROL PANEL ITSELF.
Sensor alarms
![](https://d2duuy9yo5pldo.cloudfront.net/totalconnect/40dbe3a2-e47c-4ce5-921e-f1ef03cf4118-t.png)
If you are out of the house or just arriving home...
...An intruder may still be on the premises or nearby. STAY AWAY and CONTACT THE POLICE from a safe location.