In these FAQs, the terms biometric identification and biometric security mean your phone or tablet's method for unlocking the device using your fingerprint or facial image instead of a password or PIN.

The Total Connect app offers the option of using the same biometric identification for log-in. You can continue logging in to the app with a password if you prefer.

NOTES

• Biometric security options appear only on devices with the required hardware and software.
• Configuring biometric security on your device and enabling the Total Connect app to use biometric security are two different things.
• For initial setup of biometric security on the device itself, refer to the Help resources available from the device manufacturer or your cellular carrier.
• These instructions assume that a face or fingerprint is already set up to unlock your device in the device's Settings.

To enable biometric security in the Total Connect app, take these steps:

• Launch the app and log in.
• Touch then  Settings, then  Security
• The Security screen will ask Use biometric sign-in?
• Move the slide switch to the right so it shows blue .
• The app will ask you to select the face scan or fingerprint you previously set up for unlocking your device.

• Next, the app requests confirmation that you want to use this identification method with Total Connect.
• Touch the Confirm button and login continues.