Some compatible cameras and video doorbells cannot be streamed live on the Remote Services/Total Connect website. 

At the time of this writing, our HD cameras WIC1, WIC2, WOC1 and WOC2 can be streamed live on both the website and the Remote Services/Total Connect mobile apps. 

This also applies to the SkyBell Round and Trim models:

However, certain compatible devices, such as the VX1 Video Doorbell, can only be streamed live on the Remote Services/Total Connect mobile apps. 

In addition, some versions of Internet Explorer 11 may not display video clips from your wireless HD cameras.

If you see something like this on your PC's browser, but you're sure the camera is working because it's visible on other devices, try one of the fixes described below.

• Update your Internet Explorer to the Microsoft Edge browser.
• Try your Remote Services /Total Connect account and its cameras with Google Chrome, Mozilla Firefox or on Macintosh, Apple's Safari browser.