Nearly everything that happens in your system is recorded in the Activity Log or the Admin Log. These entries are referred to as events. The logs offer a variety of sorting and filtering options.

Please note that the terms Activity and Events are used interchangeably in these FAQs.

The Activity Log includes:

  • Arms/Disarms
  • Routine sensor occurrences like Open and Close events are logged if they are set to initiate Notifications (see the FAQ What are Notifications? How do I create them and manage them? for more information)
  • Trouble and Fault conditions in door/window sensors, motion sensors or other hardware components (low batteries, tampering)
  • Changes to automation devices.
  • Video and still image recordings triggered by your system's sensors. Typically, these recordings and images can be viewed/played directly from the Activity list.
    • Includes recordings triggered by motion and sound detection in the cameras themselves
    • Includes still photos of the person at the control panel taken when the system is Disarmed using the panel itself (on selected panels only)
  • Information being updated and matched between your system and the Remote Service (Sync Panel Data and User sync operations).
     

    The Admin Log includes:

  • Log-ins and log-outs
  • System access being granted to your dealer/security professional. (The dealer actually signing into your system is logged only if that sign-in is set to generate a Notification. See the FAQ How do I set up a Notification? for more information.)
  • Creation of new users
  • Any changes to users’ information, including password updates

To access logs:

  • Select Activity at the bottom of the screen.
  • At the top of the next screen, use the to select the Location whose Activity/Events history you want to see (if your account has more than one Location)
  • By default, all events are initially listed:
    • Click the button for filtering options:
    • All: Every event in every category. (Select this option to clear all filters from the items displayed.)
    • Favorites: Only items marked with a by the user.
    • Security System: Arming/Disarming events and panel programming activity.
    • Devices includes:
      • On/Off for lights and other switches
      • Lock/Unlock for connected locks
      • Changes to thermostat settings
      • Open/Close for connected garage doors
    • Built-in Camera: Time and date of snapshots taken by your security panel's camera when the system is disarmed at the panel itself; provides a visual record of the person disarming the system (selected panels only). Press to view images. Press to save the image to your mobile device.
    • Video Doorbell: Motion detection events and triggered recordings from compatible video doorbells.
    • Synchronization Events: Time and date of Sync Panel Data and User sync operations, when data is updated and reconciled between your system panel and the Remote Service servers.
    • Filter by Date/Time: Set a date range with the Start Date and End Date controls and click APPLY.
    • Other Activity, All includes:
      • Log-ins and log-outs
      • System access being granted to your dealer/security professional
      • Creation of new users
      • Any changes to users’ information, including password updates
You can also choose:
    • Other Activity, Login/Logout only