This can be the result of communication problems between the device running the app and  your security system.

On the website:

  • If your account has more than  one Location: Select Locations on the vertical menu at the left side of the screen. This page appears. If one of the Locations in your account needs synchronization, the red notification seen here is displayed.  
  • Click the notification and the page calls out the Location with the un-synced system panel:
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  • Click the   button to start syncing the panel with the remote service.
  • A notification appears when sync is complete, or if synchronization fails.
If this does not resolve the problem, or if Panel Sync can't be performed, check your device's connectivity. Cellular signal strength and the availability (or lack of) Wi-Fi can affect synchronization of status and other information between your mobile device and your system's control panel. If you are on the premises, check the panel's cell and Wi-Fi connections, too. If the problem persists, contact your security professional.

On the iOS app:

  • If your system has more than one location, select the one you want to work with.
                        
In the screenshot above, the   icon indicates that the system at the location "Home" is synced.
  • Click the location that shows the   icon. A progress display appears.
  • A notification appears when sync is complete, or if synchronization fails.  
If this does not resolve the problem, or if Panel Sync can't be performed, check your device's connectivity. Cellular signal strength and the availability (or lack of) Wi-Fi can affect synchronization of status and other information between your mobile device and your system's control panel. If you are on the premises, check the panel's cell and Wi-Fi connections, too. If the problem persists, contact your security professional.

On Android:

  • If your system has more than one location, select the one you want to work with.
                        
In this screenshot, the   icon indicates that the system at the location "Home" is synced.
  • Click the location that shows the   icon. A progress display appears.
  • A notification appears when sync is complete, or if synchronization fails.
If this does not resolve the problem, or if Panel Sync can't be performed, check your device's connectivity. Cellular signal strength and the availability (or lack of) Wi-Fi can affect synchronization of status and other information between your mobile device and your system's control panel. If you are on the premises, check the panel's cell and Wi-Fi connections, too. If the problem persists, contact your security professional.