How to resolve the Setup/Programming Error in Remote Services
This error means the Remote Service has not received an initial status update from your security panel.
Try this first:
Arm and Disarm the security system from the panel. If all programming and setup is correct, the error should clear within a couple of minutes and the error message will be replaced by the current panel status.
If the problem persists:
- Security system end-users: Please contact your dealer/installer and share the
information in this FAQ. Your security professional will be able to confirm and make any necessary corrections to the programming for your Remote Services account.
- Security professionals: The short Help videos listed below will help you resolve this error. Please take a moment to review the video applicable to your customer’s system.