You can cancel some alarms via Remote Services.

• Door/window alarms and Trouble/Fault indications CAN be silenced and cleared from the Remote Services app or website.
• HOWEVER, Fire and CO (carbon monoxide) alarms can ONLY be cleared from the security system control panel on the premises.

On the iOS app:

• On the app's Home screen, touch the keypad icon
  
• The app's keypad appears
  
• Depending on your security panel (the physical hardware at the location), you may have to click/select the 1 (Off) key after you enter the required user code.
• Entering the code once silences the alarm.
• Enter the code again to cancel the alarm.

On the Android app:

• The menu button is present at upper left on most screens. Touch the menu button and then...
• Touch
• The app's virtual keypad appears
• Depending on your security panel (the physical hardware at the location), you may have to click/select the 1 (Off) key after you enter the code.
• Entering the code once silences the alarm.
• Enter the code again to cancel the alarm.

On the website:

• On the keypad, enter your user code.
• Depending on your security panel (the physical hardware at the location), you may have to click/select the 1 (Off) key after you enter the code.
• Entering the code once silences the alarm.
• Enter the code again to cancel the alarm.