Panel Sync is when the Remote Service and your security system reconcile their data about:
- The control panel itself
- Sensors like smoke and carbon monoxide (CO) detectors, window/door sensors, flood sensors and single-purpose motion detectors (which are different from video cameras that perform motion detection)
- Automation devices
The data exchanged enables the Remote Service to report device problems due to tampering, battery failure or hardware failure; this includes batteries running low in any of these devices.
User Sync is when the Remote Service and your security system reconcile their data about:
- Addition or deletion of Users
- Changes in a User’s privileges/access
- User codes being changed (this includes the Duress code)