Sync (short for data Synchronization) means the Remote Service and your security panel comparing and reconciling their records of important information.
Your security professional sets a preference for which one “wins” when the Remote Service and the control panel disagree.
Synchronization is required after any of these changes in your system:
- Addition or deletion of a sensor
- Changing the name of a sensor
- Addition or deletion of an Automation device
- Changing the name of an Automation device
- Addition or deletion of a User or change in a User’s privileges
- Changing a User Code or the system’s Duress code
The Remote Service reconciles data in two distinct ways: Panel Sync and User Sync.
See the FAQ titled What’s the difference between Panel Sync and User Sync?
Please remember:
- Panel Sync can’t occur when the system is armed
- On Vista systems, User Sync can be started manually while the system is armed.
- On Lyric systems and most Lynx systems, both Panel Sync and User Sync occur automatically
- Sync can be started manually only from the Remote Service mobile app(s) or website.
- Sync operations cannot be initiated from the system panel.
- Sync can be started manually only by the System Administrator/Master User and other Administrators