Select Keypad on the app's menu or on the website's Security (Home) page.

  • Enter a valid user code on the keypad.
  • Depending on your security panel, you may have to press the 1(Off) key after you enter the code. 
  • Entering the code once silences the alarm. 
  • Enter the code again to clear the alarm from the display.
  • The system is disarmed the second time the code is entered, followed by the 1(Off) key.