What can I do with my video doorbell?

With most Remote Services video  doorbells, you can:Watch the area around the door in real time with live streamingWith a properly conf...

Introducing the VX1 Doorbell

The VX1 Video Doorbell allows you to monitor the area around your door in real time, hold a 2-way conversation with someone at the door and ...

A video guide to the VX1 Video Doorbell

General Information MenuHow to Set or Change the Wi-Fi NetworkDetection Area Settings Video SettingsSound and Light SettingsViewing Rec...

How do I make settings on my new VX1 Video Doorbell?

Scroll down for videos about the settings on your Video DoorbellOn the iOS app    If your Remote Service account has more tha...

How do I monitor my VX1 doorbell live? How do I record it?

You can stream live video and initiate recordings from your VX1 doorbell on the Total Connect/Remote Services mobile apps.   ...

How do I view recorded video clips from my VX1 Video Doorbell?

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How do I delete my VX1 Video Doorbell? (And why would I want to do that?)

You can delete your doorbell using the mobile apps or from the Total Connect website.In rare circumstances, it may be necessary to delete yo...

How do I add my VX1 doorbell back into Total Connect after deleting it? (And why would I have to do that?)

This FAQ assumes that you have deleted your VX1 doorbell due to a software or network issue related to Total Connect remote services and tha...

What do I do about my video doorbell after a power outage?

This article is about the VX1 Video DoorbellAC PowerLike other parts of your security system, the doorbell can be affected by connection pro...

What should I do about a message that says "Your Video Doorbell is Offline"?

This FAQ applies to the VX1 video doorbell: If you receive a push notification or email saying your video doorbell is offline, refer to the ...

How do I set up a brand new video doorbell?

At the time of this writing, video doorbells that are compatible with your remote service must be installed by a security professional. ...

How can I link my existing video doorbell with my Remote Services account?

Your Remote Service is compatible with a variety of video doorbells. Consult your security professional to find out if your previously insta...

What kinds of door lock can be paired with my video doorbell?

Currently, these door locks can be associated with Remote Services-compatible video  doorbells:August Smart LockVarious Z-Wave locksThe...

How many Video Doorbells can I use with the Remote Service?

The Remote Service previously supported only one Video Doorbell. At the time of this writing, you can use as many as 5 Video Doorbells.