Users and Security Codes
What are User Codes?
Your Remote Service and security system employ 4-digit or 6-digit codes to restrict certain functions to selected users. Such user code...
Why are there different types of users? What are they?
Types of Remote Services/security system user: Master User/System Administrator. Typically, the homeowner or a parent. This person can perfo...
How do I add, set up and delete Users? (User Management)
These controls are used to add and delete users of a Remote Services account and to modify users’ access to the account and connected securi...
Can I export a list of Users?
In a word, yes. User lists can be exported as .PDF, .CSV or .XLS (Excel) files. NOTE that lists and logs can only be exported from the Remot...
How do I make sure a new User can receive Notifications?
Creating a new User includes contact information for sending Notifications. Depending on the type of control panel in your system, you may h...
Adding a Standard or Admin user to the system requires verification of the user's email address. Creating a Panel Only user doesn'...
What is the Duress code?
The Duress function requires connection to an alarm monitoring service. Depending on the type of control panel in your system, you may have ...
What is a Panel User Slot?
When creating a new user or editing a user's settings, you may see the "Panel user slot" field in the Access panel on the Profiles page or t...
How do I change a user's email address for receiving Notifications?
If you want to change a user's email address for notifications, you'll need to add the new address before deleting the old one.&nb...
How do I change the Master User (System Administrator) code?
YOU MUST BE LOGGED IN AS THE MASTER USER (SYSTEM ADMINISTRATOR) TO DO THIS. Depending on the type of control panel in your system, you may h...
How do I change another user's User Code (security code)?
Changing other users' codes is restricted to the System Administrator and other Administrators. On the iOS appAgain, you must be logged in t...
How many Users can my system have?
The number of users your system can have is limited only by the specs of the system panel itself. Users can be added, deleted and managed fr...
Is there an easy way to add multiple users at once?
Yes.You can add multiple users to an account using a pre-configured template. Each user added in this way needs the same information as user...
How do I make Remote Services a Trusted Site?
NotesIf you are using Internet Explorer, you must designate Remote Services as a Trusted Site in order to use the multiple user upload featu...
- What's New in Remote Services/Total Connect?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity and Events
- Alarms and Arming
- Communication and Connections
- Devices and Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Log-in Security and Password/User Name Recovery
- Scenes: The Basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Video Doorbells
- Voice Control (including Amazon Alexa and Google Assistant)