Sensors and Zones
How do I Bypass a sensor from the website?
YOUR SYSTEM WILL NOT ARM IF A SENSOR HAS A FAULT OR TROUBLE CONDITION UNLESS THAT SENSOR IS BYPASSED.NotesA bypassed sensor will not prevent...
How do I Bypass a sensor from the app?
Your system will not arm if a sensor has a Fault or Trouble condition unless that sensor is Bypassed. This FAQ applies to se...
Why aren't my sensors showing up?
This can occur when the app (or PC browser) cannot communicate with your security panel in order to retrieve a list of sensors currentl...
Why am I seeing the message "No Sensor Found"?
This message is displayed when the app cannot communicate with your security panel in order to retrieve a list of sensors currently associat...
How do I clear (UN-Bypass) a sensor that has been Bypassed?
On the websitePlease note that things are generally the same on our iOS and Android mobile apps as on the website. Scroll down for more abou...
Can I dismiss or silence sensor alerts (like windows and doors) from the Remote Service?
Yes (with a couple of restrictions). When the system is not armedYou can clear a faulted sensor with the Bypass option. Display t...
Can a zone be Bypassed automatically when arming the system?
Yes, BUT this function CAN ONLY be set from the control panel itself on certain panels. Look for Arm Custom in your system's documentat...
What does an exclamation point symbol mean?
The symbol indicates a sensor or other type of zone in an abnormal state. This includes Fault conditions (s...
How do I Bypass a sensor that isn't faulted?
If your system has no problems and is ready to arm, press as seen below. When your system's sensors are listed, you may selec...
What is a Repeater? Why is it showing up among my sensors? Can it be bypassed?
In your system, repeaters are devices that extend the range of your sensors, maintaining their connection to your system control panel. When...
Where is a Repeater failure indicated?
In the rare case of a Repeater failure, the event appears in the sensor Activity log:Remember:Like Fire, Police, Medical and other virtual z...
- What's New in Remote Services/Total Connect?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity and Events
- Alarms and Arming
- Communication and Connections
- Devices and Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Log-in Security and Password/User Name Recovery
- Scenes: The Basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Video Doorbells
- Voice Control (including Amazon Alexa and Google Assistant)