Where can I see my own information? What's in My Profile?

The My Profile page contains the signed-in user's account information and access settings.The Remote Service can tell who you...

How is My Profile involved with Locations?

Only Administrators can work with Locations. If you are not logged in as an Administrator, Locations will not appear on the website or in th...

What does "Enable User Code Sync" mean?

This option allows the MASTER USER (sometimes called the System Administrator) to enable (allow) or disable (prevent) the synchronization of...

What does "Prompt for User Code" mean?

With this switch set to On, Arming or Disarming your system from the app or from the website requires the user to enter their user code. De...

Can I set the Remote Service to require a user code before important actions?

Yes.On the iOS app: Touch MoreOpen My ProfileSlide the Prompt for user code switch to OnYou may be required to enter your user code after ...

Security Professional Access

Normally, your security dealer or monitoring station has read-only access to your Remote Services/Total Connect account. This means these se...

Can my monitoring company or dealer change my settings or watch my cameras? (Security Professional Access)

Normally, NO.Under ordinary circumstances, your security dealer or monitoring station has read-only access to your Remote Services/Total Con...

Managing Security Professional Access

Security Professional Access grants your dealer one-time, nearly-full access to your account for troubleshooting and adjustments. This acces...