Cameras and Video Doorbells
How do I watch my cameras live? How do I record from them?
You can stream live video and initiate recordings from your cameras on the Remote Services/Total Connect website and on the mobile apps.Also...
How do I watch and save recorded clips from my cameras?
Viewing and saving (downloading) recorded video clips on the website:On the website, click Cameras on the left side of your scree...
Why can't I see my cameras on the website?
Some versions of Internet Explorer 11 may not display video clips from your wireless HD cameras.If you see something like this on your PC's ...
What can my new HD cameras do?
If you have one of these cameras:These Remote Service HD cameras allow you to watch live video, trigger recordings automatically or manually...
How do I make settings on my HD cameras?
On the websiteClick on the left side of the screenThe Cameras page opens, showing your installed cameras at the top of the page and the mos...
How do I make settings on older Remote Services cameras?
If your camera looks like one of these, follow these instructions to change its Settings.Notes:NOTE that camera settings are available only ...
What are Event Detection Areas? How do I set them up?
The information in this FAQ applies to these cameras:Motion detection zones on compatible SD cameras are discussed in the FAQ "How do I make...
How many HD video cameras can I install at my location?
If your camera is pictured here:Your remote service supports as many as 8 cameras and 5 Video Doorbells. The real-life number depends on the...
I can’t register my new camera. What should I do?
We suggest resetting the camera using its physical Reset switch. Consult the instructions that came with the camera for help locating ...
What does the Privacy switch do?
In Privacy mode, your camera cannot be viewed and won't record.You won’t be able to see the camera’s stream on the website or the apps. Reco...
I get too many notifications from my camera(s). What can I do ?
Open your camera’s settings and try adjusting the Motion Detection and Sound Detection sensitivity. Each setting (Low, Medium, Hig...
How do I delete my camera?
If you delete a camera, it will no longer be accessible for live streaming or recording video clips. To reinstall the camera or use it elsew...
What is the SD memory card in my camera used for?
The information in this FAQ applies to these cameras:If your camera is disconnected from the internet, it can continue recording video clips...
Why can't I stream my HD cameras when I'm at the office?
Some enterprise Wi-Fi networks use advanced security protocols and firewalls that interfere with live video streaming. If you experience thi...
How do I set Motion Sensitivity on my HD cameras? (Video motion threshold)
If you have one of these cameras, follow these instructions to change its Settings.On the websiteClick on the left side of the screenThe Ca...
What can I do with my video doorbell?
With most Remote Services video doorbells, you can:Watch the area around the door in real time with live streamingWith a properly conf...
How do I set up a brand new video doorbell?
To get started with a new video doorbell:Before purchasing the device yourself, ask your security professional about compatible devices...
How can I link my existing video doorbell with my Remote Services account?
Your Remote Service is compatible with a variety of video doorbells. Consult your security professional to find out if your previously insta...
What kinds of door lock can be paired with my video doorbell?
Currently, these door locks can be associated with Remote Services-compatible video doorbells:August Smart LockVarious Z-Wave locksThe...
How can I remove a video doorbell from my Remote Services setup?
To disconnect a doorbell camera from your system:Go to the Camera settings on your Remote Services app or the websiteIf you were using the d...
How do I get my camera(s) working again after an outage?
This FAQ applies to these cameras:Like other parts of your security system, the cameras can be affected by connection problems on and outsid...
Where does the image in HD camera thumbnails come from? Why does my HD camera thumbnail display “Watch Now” instead of an image?
Camera thumbnails show the image associated with that camera's last motion/sound detection event OR the camera's last manually triggered sna...
How many Video Doorbells can I use with the Remote Service?
The Remote Service previously supported only one Video Doorbell. With the February 2020 update, you can use as many as 5 Video Doorbells.
How do I know a camera is in Privacy mode?
On the apps:When you try to view the feed from a camera that's in Privacy mode, you'll get a popup like the one seen below right. On the web...
How do I know one of my cameras is offline?
On the apps:A camera that's offline will look something like this on the app's Cameras screen: If you try to watch the camera's f...
- What's New in Remote Services?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity/ Events
- Alarms and Arming
- Cameras and Video Doorbells
- Communication and Connections
- Devices / Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Log-in Security and Password/User Name Recovery
- Scenes; the basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Voice Control (including Amazon Alexa and Google Assistant)