Log-in Security and Password/User Name Recovery — Total Connect 2.0 Help Center

Log-in Security and Password/User Name Recovery

How do I fix a problem signing in on the website? (Recover user name/reset password)

Here's how to reset or recover your log-in credentials on the Remote Service website.If you've forgotten your password:1. Click 2. Enter you...
How do I fix a problem signing in on the app? (Recover user name/reset password)

Here's how to reset or recover your log-in credentials on the app.If you've forgotten your passwordTouch PROBLEMS SIGNING IN?Touch Forgot yo...
User Name and Password rules

When creating User Names and/or Passwords, please observe these rules:User names can contain 6 - 80 characters and no spaces. Spec...
How do I use Face ID on my iOS device?

For iPhone X and later modelsTo use Face ID with the Remote Services/Total Connect/M.Connect app, Face ID must first be set up and enabled o...
How do I use Touch ID on my iOS device?

To sign into the Remote Service app with Touch ID:Launch the Remote Service appWhen prompted, touch (not a full press) the device'...
How do I use Biometric security on my Android device?

In these FAQs, the terms biometric identification and biometric security mean your phone or tablet's method for unlockin...
Can I log into my account from more than one device?

Yes. You may log in with the same username/password on different devices at the same time. Also, different users with valid logins ca...

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