What are Partitions?
Partitions are independent areas of detection/protection. Each partition contains a group of zones that can be armed/disarmed without affect...
Where are the settings for Partitions?
Click the gear icon on the Security page to access Partitions settings. This opens Partitions settings whether Security, Partitions, Sensor...
Partitions: What's a Common Area?
The common area of a partitioned system is a part of the premises shared by users of all the system's partitions. One example of a common ar...
What is a Partition Manager?
Partition Managers are users with administrative privileges allowing the creation and management of partitions in the overall system. Only ...
Partitions: How soon will my account be ready?
All of your account’s locations should be ready -- and Partitions enabled – within one business day of account setup. If you’ve added a new ...
What is the Partitions activation process?
When viewing a multi-partition Location through Remote Services, the Master User/System Administrator or Partition Manager* will see a popup...
Why am I not seeing any prompts to activate my Partitions?
We recommend that you check these items:Is the system panel for each Location synced? Panel Sync must be complete for Remote Services to con...
What’s the first thing I’ll see after Partitions are enabled for a Location on my account?
For existing accounts:You should see a prompt to manually sync your panel with Remote Services. If you have not done so, perform the manual ...
Partitions: Why am I getting a message saying I have duplicate user codes?
Before enabling Partitions, Remote Services automatically checks multi-partition systems for duplicate user codes. In order to activate Part...
Can my dealer activate Partitions and update my account for me?
Yes. Your dealer can use Security Professional Access in full-access or pre-configuration mode to work on your account. In full-access mode,...
My account includes multiple Locations. Can I activate all their Partitions at once?
Each multi-partition Location is activated individually by the System Administrator/Master User, a Partition Manager or your security profes...
How can I prevent a Partition from being disarmed via Remote Services?
Disabling the Remote Disarm option can prevent the protection for a selected partition from being disarmed via Remote Services. This option ...
One of my Partitions DISAPPEARED. What should I do?
Once you have activated Partitions in Remote services, this problem may occur:If you add or remove a Zone from a Partition and then initiate...
- What's New in Remote Services/Total Connect?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity and Events
- Alarms and Arming
- Communication and Connections
- Devices and Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Log-in Security and Password/User Name Recovery
- Scenes: The Basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Video Doorbells
- Voice Control (including Amazon Alexa and Google Assistant)