Alarms and Arming
ALL ALARMS MUST BE TAKEN SERIOUSLY.False alarms do happen, but it’s best to err on the side of safety.Sensor alarms (associated with doors a...
What Arming modes can I set remotely?
Use Arm Away when no one will be home. Exterior doors and windows are protected; interior areas can be monitored by motion detecto...
What does Ready to Arm mean?
On the home screen or the on-screen keypad (or the control panel itself), READY indicates that all of the security system's sensors are in a...
What does Not Ready (or Not Ready to Arm) mean?
Your system displays (and announces if set to do so) "Not Ready" or ("Not ready to arm") when: A sensor has a Fault condition (for example, ...
What does "Alarm Cancel" mean?
When you click Alarm Cancel, sounders and sirens signaling the alarm are silenced and the status of the sensor(s) that caused the alarm...
Can I silence or cancel alarms from Remote Services?
You can cancel some alarms via Remote Services.Door/window alarms and Trouble/Fault indications CAN be silenced and cleared from t...
What's the FASTEST way to confirm that an alarm is real? (Alarm Cancel and Verify)
Sometimes emergency responders are dispatched for false alarms. Sometimes response is delayed while dispatchers verify that an alarm signal ...
How do I Bypass a sensor, and why would I do that?
The Bypass feature lets you arm your system while deliberately (but temporarily) ignoring sensors that have a Fault or Trouble condition. Yo...
Why am I unable to Bypass certain sensors?
You may be trying to bypass items such as Temperature or Fire/Police/Medical. These entries appear in the system's sensor li...
What does "Unable to arm or disarm your security system" mean?
There are several possible reasons why you're logged in but can't arm/disarm.If you're being prompted for a user code, you may be entering i...
Why do I keep getting errors as I try to arm/disarm remotely?
This can result from loss of communication between your system control panel and the Remote Service. Error messages include warnings such as...
Can I Arm/Disarm while my system is syncing with the Remote Service?
No. The Remote Service will prompt you to try again after sync operations are complete.
Why do my system's panel and the app show different states of system readiness?
This can be the result of communication problems between the device running the app and your security system.On the website:If yo...
Why does the remote service indicate an Alarm, but the security panel does not? (Silent Alarms)
Some types of alarm can be programmed NOT to display on your system panel (and with no siren on the premises) while alerting your central s...
How do Panic alarms work?
Fire, Police and Medical or Local "Panic" alarms can only be triggered from your security system's keypad (or a remote keypad on the premise...
What does the Duress feature do?
A Duress alarm can be triggered from the app's on-screen keypad. (Scroll down for a picture of the Keypad.) See the important notes bel...
Can I trigger the Duress function without the Virtual Keypad?
Yes.The remote services app on your device must be set to Prompt for user code (see below).On the iOS app:Press Disarm, Arm Away or Arm...
What should I do if I get a Setup/Programming Error?
How to resolve the Setup/Programming Error in Remote ServicesThis error means the Remote Service has not received an initial status update f...
What Arming modes does my system have?
Use Arm Away when no one will be home. Exterior doors and windows are protected; interior areas can be monitored by motion detectors, i...
My system is reporting 'Low Battery'. What should I do?
When low-battery or dead-battery notifications are displayed, have the sensor or control panel battery replaced within 30 days of the warnin...
Why does the Remote Service require access to my Photos or media files?
The app may need access to your Photos or other media files for two reasons:So you can download video clips or snapshots from the remote ser...
How does my Remote Service setup work with Fire / CO (carbon monoxide) alarms?
IF YOUR REMOTE SERVICE OR YOUR CONTROL PANEL INDICATES A FIRE OR CARBON MONOXIDE (CO) CONDITION, EVACUATE THE PREMISES IMMEDIATELY!! If...
- What's New in Remote Services/Total Connect?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity/ Events
- Alarms and Arming
- Communication and Connections
- Devices / Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Log-in Security and Password/User Name Recovery
- Scenes; the basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Video Doorbells
- Voice Control (including Amazon Alexa and Google Assistant)