Known Issues and Workarounds
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A newly-added Partition disappeared on me. What should I do?
Once you have activated Partitions in Remote Services, this problem may occur:If you add or remove a Zone from a Partition and then initiate...
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My garage door opener works with the manufacturer's app, but not the Remote Services app. What's going on?
Certain early-model Chamberlain and LiftMaster garage door openers and smart hubs are not compatible with Remote Services. Please check your...
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I can't see my Cameras on the website. What should I do?
Some versions of Internet Explorer 11 may not display video from your wireless HD cameras. If you see something like this on your PC's brow...
Sections
- General
- What's New in Remote Services/Total Connect?
- Known Issues and Workarounds
- Navigating the Apps
- Access to Features and User Profiles
- Activity and Events
- Alarms and Arming
- Cameras
- Communication and Connections
- Devices and Automation
- Geofence-related features
- Keypads: On-screen (Virtual) Keypads
- Locations
- Log-in Security and Password/User Name Recovery
- Notifications
- Partitions
- Scenes: The Basics
- Scenes: Creating and Managing
- Sensors and Zones
- SYNC (Panel Sync, User Sync and Refresh Status)
- Users and Security Codes
- Video Doorbells
- Voice Control (including Amazon Alexa and Google Assistant)