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Frequently Asked Questions about Remote Services Support
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On-screen keypads / Virtual Keypads
How do I Cancel/Dismiss alarms from the Virtual Keypad?
Last Updated: 817d
Select Keypad on the app's menu or on the website's Security (Home) page.
Enter a valid user code on the keypad.
Depending on your security panel, you may have to press the
1
(Off)
key after you enter the code.
Entering the code once silences the alarm.
Enter the code again to clear the alarm from the display.
The system is disarmed the second time the code is entered, followed by the
1
(Off)
key.
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