How do I watch my cameras live? How do I record from them?

You can stream live video and initiate recordings from your cameras on the mobile apps and the Remote Services/Total Connect website.Note th...

How do I watch and save recorded clips from my cameras?

On the iOS app:On the Home page of the app, touch   at the bottom of the screen. Your account's cameras and doorbells are displaye...

Why can't I see my cameras on the website?

Some compatible cameras and video doorbells cannot be streamed live on the Remote Services/Total Connect website. At the time of this w...

What can my HD cameras do?

If you have one of these cameras:These Remote Service HD cameras allow you to watch live video, trigger recordings automatically or manually...

How do I make settings on my HD cameras?

On the websiteClick on the left side of the screen The Cameras page opens, showing your installed cameras at the top of the page and the mo...

How do I make settings on older Remote Services cameras?

If your camera looks like one of these, follow these instructions to change its Settings.Notes:NOTE that camera settings are available only ...

What are Event Detection Areas? How do I set them up?

The information in this FAQ applies to these cameras:Motion detection zones on compatible SD cameras are discussed in the FAQ "How do I make...

How many HD video cameras can be installed at my location?

Your Remote Service/Total Connect account can support:4 VX1 Video Doorbells5 SkyBell video doorbells8 High-Definition Wi-Fi c...

I can’t register my new camera. What should I do?

We suggest resetting the camera using its physical Reset switch. Consult the instructions that came with the camera  for help locating ...

What does the Privacy switch do?

In Privacy mode, your cameras and doorbells cannot be viewed and won't record.You won’t be able to see the device's stream on the website or...

I get too many notifications from my camera(s). What can I do ?

Open your camera’s settings and try adjusting the Motion Detection and Sound Detection sensitivity. Each setting (Low, Medium, Hig...

How do I delete my camera?

If you delete a camera, it will no longer be accessible for live streaming or recording video clips. To reinstall the camera or use it elsew...

What is the SD memory card in my camera used for?

The information in this FAQ applies to these cameras:If your camera is disconnected from the internet, it can continue recording video clips...

Why can't I stream my HD cameras when I'm at the office?

Some enterprise Wi-Fi networks use advanced security protocols and firewalls that interfere with live video streaming. If you experience thi...

How do I set Motion Sensitivity on my HD cameras? (Video motion threshold)

If you have one of these cameras, follow these instructions to change its Settings.On the websiteClick on the left side of the screen The C...

What can I do with my video doorbell?

With most Remote Services video  doorbells, you can:Watch the area around the door in real time with live streamingWith a properly conf...

How do I set up a brand new video doorbell?

As of Spring 2023, video doorbells that are compatible with your remote service must be installed by a security professional. Contact y...

How can I link my existing video doorbell with my Remote Services account?

Your Remote Service is compatible with a variety of video doorbells. Consult your security professional to find out if your previously insta...

What kinds of door lock can be paired with my video doorbell?

Currently, these door locks can be associated with Remote Services-compatible video  doorbells:August Smart LockVarious Z-Wave locksThe...

How can I remove a video doorbell from my Remote Services setup?

To disconnect a doorbell camera from your system:Go to the Camera settings on your Remote Services app or the websiteIf you were using the d...

How do I get my camera(s) working again after an outage?

This FAQ applies to these cameras:Like other parts of your security system, the cameras can be affected by connection problems on and outsid...

Where does the image in HD camera thumbnails come from? Why does my HD camera thumbnail display “Watch Now” instead of an image?

Camera thumbnails show the image associated with that camera's last motion/sound detection event OR the camera's last manually triggered sna...

How do I know a camera is in Privacy mode?

For more information, see the FAQ What does the Privacy switch do?On the apps:When you try to view the feed from a camera that's in Privacy ...

What should I do about a message that says "HD WiFi Camera Offline"?

This message refers to one of these cameras:Your camera(s) may be offline for one or more of these reasons:Power trouble: Check the camera's...

A video guide to the First Alert VX3 HD Outdoor Camera

How to View Recorded ClipsGeneral Menu SettingsVideo Settings - GeneralDetection Settings -  Video and SoundSound and Lights SettingsCh...