What devices (and how many) are compatible with my security panel?

Your Remote Service works with an ever-expanding ecosystem of thermostats, garage door openers and other compatible devices. Consult your se...

What devices (and how many) are compatible with my security panel?

Your Remote Service works with an ever-expanding ecosystem of thermostats, garage door openers and other compatible devices. Consult your se...

What Kind of Z-Wave Devices Can I Use?

Your Remote Service system offers remote control of Z-Wave devices such as switches, locks and garage door openers. Z-Wave devices must firs...

What other devices can I add to my system?

Total Connect Comfort thermostatsLyric thermostatsCarrier ThermostatsAugust LockVarious Z-Wave controlled locksThe list of compatible device...

What does "Device Offline" mean?

Automation devices in your system can show Offline status for a number of reasons. The most common problem is the loss of AC power.&nbs...

What does "Temperature Threshold" mean?

Your Remote Service can send you notifications when temperatures in your home reach high or low extremes.These temperatures are user-settabl...

How can I Enroll (add) a Carrier thermostat in my system?

For more detail, refer to the instructions that accompanied the thermostat.Android:At the top of the app screen, touch DEVICESNext, touch AD...

How can I change the icons that represent my Automation devices?

On the iOS app:1.   On the navigation bar at the bottom of the screen, touch 2.   The Devices screen appears. ...